Privacy Policy
Last Updated Oct 12, 2024
We respect your privacy and are committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act (PDPA). This Privacy Policy outlines how DOKIDOKI (PTE. LTD.) (“we”, “us”, or “our”) collects, uses, discloses, and safeguards your personal data.
What Personal Data We Collect
"Personal data" refers to information about an individual who can be identified from that data. Examples of personal data we may collect include your name, contact information (e.g., email, phone number), address, and payment information.
How We Collect Your Data
- We collect your personal data when:
- You provide it to us voluntarily (e.g., when you purchase products or contact us).
- It is provided to us by an authorised third party on your behalf.
- The collection is permitted or required by law.
How We Use Your Personal Data
- We may use your personal data for purposes including:
- Fulfilling orders and providing the services or products you’ve requested.
- Responding to your queries, requests, or complaints.
- Managing your relationship with us (e.g., order processing, customer support).
Your data may also be shared with trusted third-party service providers when necessary to fulfill these purposes.
How We Protect Your Data
We use appropriate administrative, physical, and technical measures to protect your personal data from unauthorized access or misuse. While we strive to safeguard your information, no method of transmission over the Internet or electronic storage is entirely secure. We are constantly reviewing and improving our security measures.
Disclosure of Personal Data
- Your personal data may be disclosed to:
- Third-party service providers who assist in delivering our services (e.g., payment processors, couriers).
- Regulatory authorities if required by law.
Withdrawing Consent
You may withdraw your consent for the collection, use, or disclosure of your personal data at any time by contacting us at privacy@dokijuice.com. Please note that withdrawing consent may affect our ability to provide services to you.
Accessing and Correcting Your Data
You have the right to access or correct your personal data by contacting us at privacy@dokijuice.com. We will respond to your request within ten (10) business days. Please note that a fee may be charged for access requests, and we will inform you of the fee before processing.
Requesting Deletion of Your Data
You may request the deletion of your personal data at any time. To do so, contact us at privacy@dokijuice.com with the subject line “Data Deletion Request.”
Once we verify your identity, we will delete your personal data from our systems unless we are legally required to retain certain information (e.g., tax, accounting, legal obligations).
Where applicable, we will also take reasonable steps to notify third-party service providers (including Meta integrations) of your deletion request.
We will respond and complete the deletion process within 30 days.
Retention of Personal Data
We retain personal data for as long as necessary to fulfill the purpose for which it was collected, or as required by law. When it is no longer necessary, we will securely dispose of or anonymize your data.
Transfer of Data Outside Singapore
We generally do not transfer your personal data outside Singapore. However, if such a transfer is necessary, we will ensure that your data receives protection comparable to that provided under Singapore's PDPA.
Contact Us
For questions or concerns about our privacy policy, or to make requests related to your personal data, you can reach our Data Protection Officer at privacy@dokijuice.com
Updates to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website with the last updated date. Your continued use of our services after such changes constitutes your acknowledgment and acceptance of the updated policy.